At Zenith IPTV ("we", "our", or "us"), we value and respect your privacy. This Privacy Policy outlines how your personal information is collected, used, protected, and stored when you visit our website (zenithtv.vip) or subscribe to our streaming service infrastructure.
1. Information We Collect
We collect only the minimal data strictly necessary to fulfill orders, activate streaming credentials, and provide technical customer assistance:
- Account Contact Information: Your email address and/or WhatsApp phone number provided during checkout or trial activation to deliver playlist credentials and support updates.
- Transaction Data: Subscription package selected, order timestamp, transaction identification codes, and payment status. We do NOT store credit card numbers or financial account details on our servers.
- Technical Support Logs: Device type (e.g., Smart TV, Amazon Firestick, Android Box) and player application (e.g., TiviMate, IPTV Smarters) shared voluntarily when requesting setup troubleshooting.
2. Zero Viewing Logs & Streaming Privacy
We maintain a strict zero-logging policy regarding your personal viewing activity. We do not track, monitor, record, or store records of:
- Specific live channels, streams, or programs you watch.
- On-demand cinema titles, series, or video content selected.
- Your browsing history within third-party media player applications.
Our server infrastructure operates solely as an encrypted technical gateway designed to deliver maximum speed, 60 FPS fluidity, and anti-buffer reliability.
3. Payment Processing & Financial Security
All transactions processed on Zenith IPTV are encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) protocols. Payments made via Visa, Mastercard, American Express, PayPal, Apple Pay, or Cryptocurrency are handled by certified tier-1 payment service providers compliant with Payment Card Industry Data Security Standards (PCI-DSS). Your sensitive card numbers never touch our web servers.
4. How We Use Your Data
We use the collected information solely for legitimate operational purposes:
- Generating and delivering your M3U playlist link and Xtream Codes credentials via email and WhatsApp.
- Assisting with device installation, playlist configuration, and customer support inquiries.
- Processing subscription renewals, package upgrades, and refund requests in accordance with our Refund Policy.
- Preventing fraudulent transactions and unauthorized multi-device account sharing.
5. Cookies & Tracking Technologies
Our website uses essential functional cookies to ensure proper website navigation, load balancing, and performance caching. We do not sell your personal browsing information to third-party data brokers or behavioral advertising networks. You can configure your browser to decline cookies, though certain interactive features may have reduced functionality.
6. GDPR & CCPA Compliance (Your Legal Rights)
Regardless of your geographic location, Zenith IPTV honors fundamental digital privacy rights:
- Right to Access: You may request a copy of the personal data we maintain associated with your email address.
- Right to Rectification: You may update or correct your contact credentials at any time.
- Right to Erasure ("Right to be Forgotten"): Upon request, we will permanently purge your contact details and active account records from our support database.
- Right to Non-Discrimination: Exercising your privacy rights will not result in any penalty or denial of service.
7. Data Security & Storage
We employ modern physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All technical communication with our website and support channels utilizes encrypted HTTPS and TLS endpoints.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information to us, please notify us immediately for prompt deletion.
9. Contact Our Data Protection Team
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need assistance, contact our dedicated compliance team:
- Email: [email protected]
- WhatsApp Customer Desk: +212 615-364-128
- Official Website: https://zenithtv.vip